1. Legal period
In accordance with Article L221-18 of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without giving any reason and without incurring penalties.
2. How to exercise this right
To exercise this right, you must notify us of your decision to withdraw by means of an unambiguous statement (for example, by post or email).
You may use the withdrawal form provided below, but this is not mandatory.
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By post:
Drybox SASU
17 rue Raymond Morin
57400 Sarrebourg
France -
By e-mail: contact@drybox.fr
3. Returns and conditions
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Items must be returned in their original condition, unused and in their original packaging.
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Incontinence products (diapers, protections, washable inserts, washable diapers, etc.) can only be returned if the package is sealed (unopened), for hygiene reasons.
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Underwear (bodysuits, rompers, plastic pants, etc.) can only be returned if they have not been worn or damaged.
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Items tried on only to check the size are not considered worn, but we reserve the right to refuse a return if the item shows damage or hygiene issues.
4. Return period
Once you have notified your withdrawal, you have an additional 14 days to return the products.
5. Return costs
Return costs are at your expense.
You may use Colissimo with signature on delivery or any equivalent method that provides proof of shipment and receipt.
Items must be returned to:
Drybox SASU
17 rue Raymond Morin
57400 Sarrebourg
France
6. Refused or unclaimed parcels
If a parcel is refused without valid reason or remains unclaimed, the return and handling fees charged by the carrier will be deducted from the refund.
7. Damaged parcel
If a parcel is delivered damaged, you may refuse it by informing the carrier with explicit mention of the reason and by sending us a photo of the parcel by e-mail. In this case, the return costs will not be charged.
8. Refund
In accordance with Article L221-24 of the French Consumer Code, we will reimburse all payments received (excluding any additional costs arising from a delivery method other than the standard one offered) no later than 14 days after the product has been returned or proof of its shipment has been provided, whichever comes first.
Refunds will be made using the same payment method as that used for the original transaction, unless expressly agreed otherwise with the consumer.
Withdrawal Form Template
To the attention of Drybox SASU, 17 rue Raymond Morin 57400 SARREBOURG contact@drybox.fr :
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
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Received on :
Order number :
Consumer's name and order number:
Consumer's address :
Consumer's signature (only in the case of notification of this form on paper) :
Date :