FAQ - Diaper-Minister

Featured Questions

Returns are your responsibility , we only take unopened packages , or for a size problem , 

Please contact us by Email before each return request:


more informations : https://www.diaper-minister.com/en/content/29-right-of-withdrawal

Cancellation of your order is not possible before receipt of your parcel.

Your 14-day right of withdrawal begins upon receipt of the goods, as stipulated in article L221-18 of the French Consumer Code.
For further information (in french): https://www.economie.gouv.fr/particuliers/droit-delai-retractation#

You can also visit this page for more information:
"right of withdrawal" 

Diaper Minister is not a large company with automated processes, so handling cancellations takes time, which slows down the shipping process for all customers.
If you place an order, it's assumed that you want the products and have the means to buy them.

Nevertheless, you have the right to make a mistake (e.g. selecting the wrong size) and we will be happy to modify your order if it's possible.

Contact form

No, the name "Diaper-Minister" does not appear. You will be debited by "" the public name of our company.

Our packaging is always neutral, no distinctive sign appears on our boxes. The shipping address is in the name of  in order to guarantee total discretion.

FAQ General Show More →

Placing an order: Once you have selected your items and finalised your order on our website, it is passed on to our order processing team.

Order processing: Our teams check the details of your order and prepare the items for dispatch. If there are any further questions, we may contact you for further information.

Shipping: Once your order is ready, it is handed over to our shipping department. You will then receive a dispatch confirmation e-mail with a tracking number so that you can follow the progress of your parcel.

Delivery: Delivery is made according to the shipping method you selected when you placed your order. Delivery times may vary depending on your geographical location and the shipping option selected.

If you have any questions about the order process or if you have any problems with your delivery, please do not hesitate to contact our customer service department. We're here to help and strive to make your shopping experience as smooth and enjoyable as possible.

Platforms such as DiaperTouch and ABKingdom already exist in France, offering forums and discussion areas for the French-speaking abdl community. These sites allow members to connect, discuss products and take part in group meetings. Feel free to explore them to join the community and share your experiences!

We're delighted that you're interested in joining our team! To apply for a job with us, please contact our management by sending an e-mail to contact@diaper-minister.com or by filling in the contact form on our website. Be sure to include your up-to-date CV and a covering letter outlining your interest in the position and your qualifications. Our team will review your application and contact you if your profile matches our current requirements. Thank you again for your interest in our company and we look forward to welcoming you to our team!

FAQ Payment Show More →

If you have made a payment by bank transfer and your order still says ‘awaiting payment by bank transfer’, please wait a few days, as bank transfers can take some time to be processed and confirmed by the banks. If the delay has passed and your payment has still not been confirmed, please contact our customer service department with the details of your transaction, including the date and time of the transfer and the amount transferred. We will be happy to check the status of your payment and help you resolve any issues.

Yes, you can make payments with PayPal using just the available balance in your PayPal account without needing to add a credit or debit card. If you have sufficient funds in your PayPal account to cover the amount of your purchase, you can select PayPal as your payment method during the checkout process and complete the transaction using the funds available in your account. It's simple, fast, and convenient!


Our payment provider Paypal has been offering for some time now a solution for customers based in the Netherlands to pay with iDeal. Unfortunately, this solution has been encountering a lot of difficulties.

Customers place orders, pay with iDeal, the order is never created on the website, the customer is debited and the seller never paid. The money is sent to a German IBAN which corresponds to PayPal Checkout GMBH. Fortunately, the customer is refunded by PayPal within a day. 

We have tried to contact PayPal to clarify the situation, but unfortunately we have not yet received any answer from them. One out of two payments with iDeal is affected and we prefer to suspend the service because we feel that the quality of the service does not meet our requirements. 

We will offer the service again when it is fully functional. If you know a merchant who uses the PayPal x iDeal service again, please let us know so that we can reactivate it.  

In the meantime, payment by Bank Transfer, Visa, Mastercard or PayPal remains available.

We apologize for the inconvenience.

Edit from 10/08/2023: Our main payment provider is now compatible with iDeal, afters somes tests oders are well placed. 

FAQ Delivery Show More →

Yes, we can arrange a delayed delivery within an acceptable timeframe. Please contact us to discuss the specific details of your order and desired delivery date. We will do our best to accommodate your request and ensure that your order reaches you on the agreed date.

We do not offer Mondial Relay Lockers for the majority of our shipments because they exceed the maximum size and weight for Mondial Relay Lockers. Only small items (clothing or accessories) are compatible with this delivery method.

We deliver to Latvia, a selection of carriers is offered when you place your order.

FAQ Products Show More →

If you receive a faulty or damaged product, please contact us immediately so that we can resolve the problem. We may ask you to provide photos of the damaged product to facilitate the returns process. Once we have investigated the situation, we will take the necessary steps to replace the faulty product or refund your money. Your satisfaction is our priority, and we'll do everything we can to rectify the situation quickly and efficiently.

No, we will not offer such products.

But there are waterproof plastic pants for swimming pools. We offer the following reference on our shop:

Robin plastic panties

Yes, it is possible, provided the product is in stock.