Article 1 – Entirety
These general terms and conditions express the entirety of the parties’ obligations. In this sense, the buyer is deemed to accept them without reservation. They apply to the exclusion of all other terms, including those applicable to in-store sales or other distribution channels.
They are accessible on the website www.diaper-minister.com and will prevail, where applicable, over any other contradictory version or document.
The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to modify these terms and conditions from time to time. They will apply as soon as they are posted online.
If a sales condition is missing, it will be considered governed by the practices in force in the distance selling sector of companies headquartered in France.
These general terms and conditions of sale are valid until 31/12/2025.
Article 2 – Purpose
These general terms and conditions define the rights and obligations of the parties within the framework of online sales of goods offered by the seller to the buyer via the website www.diaper-minister.com.
Article 3 – Pre-contractual Information
3.1 The buyer acknowledges having received, prior to placing the order and concluding the contract, in a readable and understandable form, these general terms and conditions of sale and all information listed in Article L. 221-5 of the French Consumer Code.
3.2 The following information is provided to the buyer clearly and understandably:
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Essential characteristics of the good or service;
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Price of the good or service;
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In the absence of immediate execution of the contract, the date or period within which the service provider undertakes to deliver the good or perform the service, regardless of its price;
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Information regarding the identity of the service provider, its postal, telephone, and email contact details, its activities, information regarding legal guarantees, functionalities of digital content and, if applicable, its interoperability, as well as the existence and implementation of guarantees and other contractual conditions.
3.3 The seller provides the following information to the buyer:
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Its name or corporate name, the physical address of its establishment and, if different, that of its headquarters, its phone number and email address;
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Payment, delivery, and contract execution methods, as well as procedures for handling complaints.
3.4 The buyer provides the following information to the seller:
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Name, address, phone number, and email address. These details are essential for proper delivery and tracking. Providing false information cancels this contract and releases the seller from withdrawal and refund obligations.
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In accordance with Article L.223-2 of the French Consumer Code, if the seller collects the buyer’s phone number, the buyer is informed of their right to register on the “Bloctel” do-not-call list.
Article 4 – Order
The buyer can place an order online on the website for any product, subject to stock availability.
If a product is unavailable, the buyer will be informed by email.
To validate the order, the buyer must accept these general terms and conditions by clicking in the designated area, select the delivery address and method, and confirm the payment method.
The sale is considered final:
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After the seller sends the order confirmation to the buyer by email;
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And after full payment is received by the seller.
Every order constitutes acceptance of prices and product descriptions. Any dispute will be handled within the framework of exchanges and guarantees mentioned below.
In certain cases, such as payment failure, incorrect address, or account issues, the seller may block the order until the problem is resolved.
Cancellation and potential refund will apply only to the affected product; the rest of the order remains firm.
For order tracking inquiries, the buyer can call +33 9 72 52 63 22 (Mon–Fri, 10 AM–2 PM, local call cost) or send a message via the website contact form.
Article 5 – Electronic Signature
Providing the bank card number online and finalizing the order constitutes proof of the buyer’s agreement:
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Payment obligations under the order;
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Signature and explicit acceptance of all transactions.
In case of fraudulent card use, the buyer must contact +33 9 72 52 63 22 immediately upon noticing it.
Article 6 – Order Confirmation
The seller provides the buyer with one electronic copy of the contract and another printed copy included with the order, confirming the parties’ express commitment.
Article 7 – Proof of Transaction
Computerized records kept in the seller’s systems under reasonable security conditions are considered proof of communications, orders, and payments between the parties. Order forms and invoices are archived on a reliable and durable medium for evidentiary purposes.
Article 8 – Product Information
Products covered by these terms are those listed on the seller’s website and marked as sold and shipped by the seller, subject to stock availability.
Products are described as accurately as possible. Information, descriptions, photos, and product characteristics constitute pre-contractual information under Article L.221-5 of the Consumer Code and bind the seller.
In case of a clear description error, the seller may cancel the sale, even after order confirmation, and refund all payments.
The seller strives to present accurate product photos. Colors may vary slightly due to the buyer’s screen settings and technical characteristics.
Article 9 – Prices
The seller may change prices at any time but will apply the rates in effect at the order time, subject to stock availability.
Prices are in euros, excluding delivery fees, which are added before order confirmation. Prices include applicable VAT; any VAT changes are automatically reflected in product prices. Payment is required in full upon order and cannot be considered a deposit.
If taxes or contributions are created or modified, the price may be adjusted accordingly.
Prices are payable in full immediately for card/PayPal orders or within 10 days via SEPA transfer. French checks and other previously accepted payment methods are no longer accepted.
Article 10 – Payment Method
Order placement implies payment obligation.
The buyer may use any payment method listed on the website. The buyer guarantees authorization for the chosen method. The seller may suspend order processing or delivery if payment authorization is denied or pending from previous disputes.
The seller may request ID and proof of address for verification. Orders are only validated after verification.
Payment is due in full upon order validation. Payments are considered final after receipt by the seller.
Article 11 – Product Availability – Refund – Termination
Shipping times apply except in force majeure or clearly announced store closures.
Delivery in mainland France is within seven business days from order confirmation and payment receipt.
If delivery deadlines are missed, the buyer may give the seller additional reasonable time. If still unmet, the buyer may terminate the contract via written notice. Refunds will occur within 14 days.
If a product is unavailable, the buyer may cancel the order and request a refund or exchange.
Article 12 – Delivery Terms
Delivery means transferring physical possession or control to the buyer after payment confirmation.
Delivery methods:
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Colissimo (La Poste), 7 business days;
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DPD Home or Pick-Up, 7 business days;
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GLS Home or Relay, 7 business days.
Preferred delivery rate of €4.90 applies for France, Germany, Belgium, Netherlands for orders over €120 (DPD home only).
Products are delivered to the address provided by the buyer. Incorrect or incomplete addresses incur reshipping costs.
Invoices can be requested at the billing address.
Damaged packaging must be noted upon delivery. Any anomalies must be reported immediately. Defective or non-compliant products are covered by legal guarantees; return shipping costs are the seller’s responsibility.
Article 13 – Delivery Errors
The buyer must report delivery errors or non-conformities promptly:
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By email: contact@drybox.fr
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By mail: Drybox SASU, 17 rue Raymond Morin, 57400 Sarrebourg
Returned products must be in original packaging via Mondial Relay or chosen carrier. Return labels for errors are provided by the seller.
The seller will handle claims diligently.
Article 14 – Transfer of Risk
Ownership transfers when the buyer takes physical possession. Risk transfers at delivery.
Until effective delivery, products travel at the seller’s risk. Loss or damage during transport is the seller’s responsibility.
Article 15 – Right of Withdrawal
The buyer has 14 calendar days from receipt to withdraw without penalty, except for return shipping costs.
Withdrawal may be exercised via email or mail using the form: Withdrawal Right Link.
Products must be returned in original condition within 14 days. Opened health products (diapers) cannot be returned.
Return via signed shipment to: Drybox SAS, 17 rue Raymond Morin, 57400 Sarrebourg.
Refund of product price and shipping occurs within 14 days of receipt. Return shipping is at the buyer’s expense.
Article 15 bis – Product Exchange
Independent of the right of withdrawal, product exchanges may be offered subject to mutual agreement and availability.
Article 16 – Force Majeure
Events beyond the parties’ control preventing normal contract execution suspend obligations. Parties must notify each other immediately.
Force majeure includes transport or supply blockages, natural disasters, fires, storms, floods, lightning, telecom outages, etc.
If lasting more than three months, the contract may be terminated by the affected party.
Article 17 – Intellectual Property
Website content (technical documents, designs, photos) remains the seller’s property. Reproduction is prohibited and may constitute counterfeiting.
Article 18 – Data Protection
Personal data is collected for order processing, customer relationship management, and commercial communications.
The data controller is Drybox SASU.
Data processing complies with GDPR. Buyers have rights to access, modify, and oppose their data.
Article 19 – Partial Invalidity
If any clause is invalid, others remain in force.
Article 20 – Non-Waiver
Failure to enforce any obligation does not constitute waiver.
Article 21 – Titles
Clause titles have no legal value in case of interpretation issues.
Article 22 – Contract Language
The contract is written in French. Translations are informative; only the French version prevails.
Article 23 – Mediation
The buyer may use consumer mediation:
SAS MEDIATION SOLUTION
222 Chemin de la Bergerie, 01800 Saint Jean de Niost
Website: Mediation Form
Phone: +33 4 82 53 93 06
Email: contact@sasmediationsolution-conso.fr
Free for consumers, within one year of written complaint.
European online dispute platform: ec.europa.eu
Article 24 – Legal Guarantees
Products benefit from:
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Legal conformity guarantee (Articles L.217-4 to L.217-14 of the Consumer Code)
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Legal guarantee against hidden defects (Articles 1641 to 1648 of the Civil Code)
Conformity claims may be made within 2 years of delivery. Proof of defect is not required during this period.
Article 25 – Applicable Law
These terms are governed by French law, excluding the Vienna Convention. In disputes, the buyer will first contact the seller for an amicable solution.
DRYBOX SASU – Legal Information
Capital: €50,000
RCS: Metz B 814 889 010
SIRET: 814 889 010 00033
VAT: FR 018 148 890 10
EORI: FR 814 889 010 00033