Article 1. – Integrality
These general terms and conditions express the entirety of the parties' obligations. In this regard, the buyer is deemed to accept them without reservation. They apply to the exclusion of all other conditions, particularly those applicable to in-store sales or through other distribution and marketing channels.
They are accessible on the website www.diaper-minister.com and will prevail, if necessary, over any other version or contradictory document.
The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to amend these terms and conditions at any time. They will apply as soon as they are posted online.
If a sales condition is missing, it will be considered governed by the practices in force in the remote sales sector of companies headquartered in France.
These general terms and conditions of sale are valid until 12/31/2025.
Article 2. – Purpose
These general terms and conditions aim to define the rights and obligations of the parties within the framework of the online sale of goods offered by the seller to the buyer, from the website www.diaper-minister.com.
Article 3. – Pre-contractual Information
3.1. The buyer acknowledges having received, prior to placing the order and concluding the contract, in a legible and comprehensible manner, these general terms and conditions of sale and all the information listed in Article L. 221-5 of the Consumer Code.
3.2. The following information is transmitted to the buyer in a clear and comprehensible manner:
- The essential characteristics of the good or service;
- The price of the good or service;
- In the absence of immediate execution of the contract, the date or period within which the service provider undertakes to deliver the good or perform the service, regardless of its price;
- Information relating to the identity of the service provider, their postal, telephone, and electronic contact details, and their activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms of implementation of guarantees and other contractual conditions.
3.3. The seller communicates the following information to the buyer:
- Their name or company name, the geographical address of their establishment and, if different, that of the head office, their telephone number and email address;
- The payment, delivery, and contract execution methods, as well as the methods provided by the professional for handling complaints.
3.4. The buyer communicates the following information to the seller:
- Their name, geographical address, telephone number, and email address. This information is essential for the proper delivery and tracking of parcels. Omitting or intentionally providing false data nullifies the present contract between the parties and releases the seller from the rights of withdrawal and refund.
Article 4. – The Order
The buyer can place their order online, from the online catalog and using the form provided, for any product, within the limits of available stock.
In case of unavailability of an ordered product, the buyer will be informed by email.
For the order to be validated, the buyer must accept, by clicking on the indicated location, these general terms and conditions. They must also choose the address and delivery method, and finally validate the payment method.
The sale will be considered final:
- After sending the buyer confirmation of the acceptance of the order by the seller by email;
- And after the seller has received full payment of the price.
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will be addressed within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, particularly in the event of non-payment, incorrect address, or other problems with the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
The cancellation of the order for this product and its possible refund will then be carried out, with the rest of the order remaining firm and final.
For any questions relating to the follow-up of an order, the buyer must call 09 72 52 63 22, Monday to Friday, between 10 AM and 2 PM (cost of a local call), or send an electronic message using the contact form on the website.
Article 5. – Electronic Signature
The online provision of the buyer's bank card number and the final validation of the order will constitute proof of the buyer's agreement:
- The enforceability of the sums due under the order form;
- Signature and express acceptance of all operations carried out.
In case of fraudulent use of the bank card, the buyer is invited, as soon as they notice this use, to contact 09 72 52 63 22.
Article 6. – Order Confirmation
The seller provides the buyer with a copy of the contract by electronic means, and another on paper attached to the order, confirming the express commitment of the parties.
Article 7. – Proof of Transaction
The computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.
Article 8. – Information on Products
The products governed by these general terms and conditions are those featured on the seller's website and indicated as sold and shipped by the seller. They are offered within the limits of available stock.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, the seller's liability cannot be engaged.
The photographs of the products are not contractual.
Article 9. – Prices
The seller reserves the right to change prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability at that date.
Prices are indicated in euros. They do not include delivery costs, which are invoiced separately and indicated before the order is validated. Prices include VAT applicable on the day of the order, and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store. Payment of the total price must be made when the order is placed. At no time will the sums paid be considered as deposits or down payments.
If one or more taxes or contributions, particularly environmental ones, are created or modified, this change may be reflected in the selling price of the products.
The price is payable in full and in a single immediate payment for orders by bank card and PayPal, and within 10 days from the order, according to the following payment methods: SEPA transfer.
Payments by French Cheques, Cash Money Orders and YesByCash used to be accepted, but are no longer.
Article 10. – Payment Method
This is an order with an obligation to pay, meaning that placing the order implies payment by the buyer.
To pay for their order, the buyer has, at their choice, all the payment methods made available by the seller and listed on the seller's website. The buyer guarantees to the seller that they have the necessary authorizations to use the payment method chosen by them when validating the order form. The seller reserves the right to suspend any order management and delivery in case of refusal of authorization to pay by bank card from officially accredited organizations or in case of non-payment. The seller reserves the right to refuse to deliver or honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. The seller has implemented a procedure for verifying orders to ensure that no one uses another person's bank details without their knowledge.
As part of this verification, the buyer may be asked to send the seller a copy of an ID and proof of address by email. The order will only be validated after receipt and verification of the documents sent by the seller.
Payment of the price is made upon ordering, according to the following methods: validation of the cart, then the delivery address, and finally the payment method.
Payments made by the buyer will only be considered final after the actual receipt of the sums due by the seller.
Article 11. – Availability of Products – Refund – Resolution
Except in cases of force majeure or during periods of closure of the online store, which will be clearly announced on the homepage of the site, the shipping deadlines will be, within the limits of available stock, those indicated below. The shipping deadlines run from the date of registration of the order indicated in the order confirmation email.
For deliveries in Metropolitan France, the deadline is seven working days from the day following the buyer's order.
In case of non-compliance with the agreed delivery date or deadline, the buyer must, before terminating the contract, require the seller to execute it within a reasonable additional period.
If not executed by the expiry of this new deadline, the buyer may freely terminate the contract.
The buyer must complete these formalities successively by registered letter with acknowledgment of receipt or by a written document on another durable medium.
The contract will be considered terminated upon receipt by the seller of the letter or written document informing them of this termination, unless the professional has executed it in the meantime.
However, the buyer may immediately terminate the contract if the dates or deadlines seen above constitute an essential condition of the contract for them.
In this case, when the contract is terminated, the seller is required to refund the buyer the total sums paid, at the latest within 14 days following the date on which the contract was terminated.
In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer will then have the choice to request either a refund of the sums paid within 30 days at the latest of their payment or the exchange of the product.
Article 12. – Delivery Methods
Delivery is understood as the transfer to the consumer of physical possession or control of the goods. It is only made after confirmation of payment by the seller's banking organization.
The ordered products are delivered according to the following methods:
- By Colissimo suivi La Poste, within 48 hours after shipment, with a maximum deadline of 5 working days. If you are not at home when the postman arrives, your parcel will be made available for collection at the nearest post office.
- By DPD at Home or Relay Pick-Up, delivered in 24/48 hours, with a maximum deadline of 5 working days.
- By GLS at home or relay, within 24/48 hours, but with a maximum of 5 working days.
The deadlines are indicative and delivered within a maximum of 5 working days for Metropolitan France.
Free delivery is only valid for Metropolitan France when applicable (home delivery by DPD only).
In the case of deliveries to pick-up points, these may be changed by the carrier, particularly in the event of unexpected closure of the selected pick-up point or refusal by the latter to take the customer's parcel.
The products are delivered to the address indicated by the buyer on the order form; the buyer must ensure its accuracy. Any parcel returned to the seller due to an incorrect or incomplete delivery address will be resent at the buyer's expense. The buyer may, upon request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the carrier will leave a notice in the mailbox, allowing the parcel to be collected at the indicated place and within the indicated period.
If the original packaging is damaged, torn, or open upon delivery, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the parcel and note a reservation on the delivery note (parcel refused as open or damaged).
The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by their signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products...).
This verification is considered to have been carried out as soon as the buyer, or a person authorized by them, has signed the delivery note.
The buyer must then confirm and contact the store by email no later than two working days.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions...).
Article 13. – Delivery Errors
The buyer must inform the seller on the same day of delivery or at the latest on the first working day following delivery of any claim for delivery error and/or non-conformity of the products in nature or quality compared to the indications on the order form. Any claim made beyond this deadline will be rejected.
The claim can be made, at the buyer's choice:
- By email: contact@drybox.fr
- By mail: Drybox SASU, 17 rue Raymond Morin, 57400 Sarrebourg
Any claim not made in accordance with the rules defined above and within the prescribed time limits will not be considered and will release the seller from any responsibility towards the buyer.
Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and communicate it by email to the buyer. The exchange of a product can only take place after the assignment of the exchange number.
In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, via Mondial Relay or a carrier of your choice.
Return costs are the responsibility of the seller, and the return label will be provided by them.
Article 14. – Transfer of Risks
The transfer of ownership and risks of loss and deterioration related thereto will only be realized after full payment of the price by the buyer, regardless of the delivery date. The products therefore travel at the seller's risk and peril.
Article 15. – Right of Withdrawal
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 calendar days from the date of delivery of their order to return any item that does not suit them and request an exchange or refund without penalty, except for return costs, which remain the buyer's responsibility.
However, the products must be returned in their original packaging and in perfect condition within 14 days following notification to the seller of the buyer's decision to withdraw.
Returns must be made in their original condition and complete (packaging, accessories, instructions...).
Diapers and other incontinence products are considered health products and are taken back if the package is not opened. This policy does not affect the replacement of defective products or the sending of an incorrect product or other shipping errors.
The items must be returned by Colissimo or another carrier with acknowledgment of receipt to the company's headquarters, at Drybox SAS, 17 rue Raymond Morin, 57400 Sarrebourg.
The right of withdrawal can be exercised by email or by mail, using the withdrawal form available here: Withdrawal Right (diaper-minister.com).
In this case, an electronic acknowledgment of receipt will be immediately communicated to the buyer. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the intention to withdraw.
In the event of the exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the delivery costs will be refunded.
Return costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made within 14 days from the date of receipt by the seller of the products returned by the buyer under the conditions provided above.
Article 16. – Force Majeure
Any circumstances beyond the control of the parties preventing the normal execution of their obligations are considered as grounds for exemption from the obligations of the parties and result in their suspension.
The party invoking the circumstances mentioned above must immediately inform the other party of their occurrence, as well as their disappearance.
The following will be considered as cases of force majeure: all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties, and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, the following are considered as cases of force majeure or unforeseeable events, in addition to those usually retained by French court jurisprudence: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, the stopping of telecommunication networks or difficulties specific to telecommunication networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will continue. If the force majeure event lasts for more than three months, these general terms and conditions may be terminated by the injured party.
Article 17. – Intellectual Property
The content of the website (technical documents, drawings, photographs, etc.) remains the property of the seller, the sole holder of the intellectual property rights on this content.
Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
Article 18. – Computers and Freedoms
The personal data provided by the buyer is necessary for the processing of their order and the establishment of invoices.
It may be communicated to the seller's partners responsible for execution, processing, management, and payment of orders.
The processing of information communicated via the website www.diaper-minister.com complies with the GDPR.
The buyer has a permanent right of access, modification, rectification, and opposition regarding information concerning them. This right can be exercised under the conditions and according to the methods defined on the website www.diaper-minister.com.
Article 19. – Partial Invalidity
If one or more stipulations of these general terms and conditions are held to be invalid or declared as such under a law, regulation, or following a final decision by a competent jurisdiction, the other stipulations will retain their full force and scope.
Article 20. – Non-waiver
The fact that one of the parties does not invoke a breach by the other party of any of the obligations set out in these general terms and conditions may not be interpreted in the future as a waiver of the obligation in question.
Article 21. – Title
In case of difficulty of interpretation between any of the titles heading the clauses and any of the clauses, the titles will be deemed non-existent.
Article 22. – Language of the Contract
These general terms and conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.
Article 23. – Mediation
The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative dispute resolution method (e.g., conciliation) in the event of a dispute.
Article 24. – Applicable Law
These general terms and conditions are subject to French law, excluding the provisions of the Vienna Convention. This applies to both substantive and formal rules. In the event of a dispute or claim, the buyer will first contact the seller to obtain an amicable solution.