FAQ General

Yes, it is possible to shop and pay on site on the Saturday open day.

Our shop offers you to leave a review on Trustpilot, a trusted third-party site.

To leave your opinion click here.

To review Trustpilot:

  1. Complete the rating, review and review title
  2. Certify that you wrote the review correctly
  3. If you don't have an account on Trustpilot and you want to remain anonymous, click on "Continue with email" then you can enter your email and choose your nickname

You have the right to change all personal information on the "My Account" page. For any other request you may have regarding the rectification and/or erasure of your personal data, please contact us via our contact page. We will review your request and get back to you as soon as possible.

Returns are your responsibility , we only take unopened packages , or for a size problem , 

Please contact us by Email before each return request:

contact@drybox.fr

more informations : https://www.diaper-minister.com/en/content/29-right-of-withdrawal

Cancellation of your order is not possible before receipt of your parcel.

Your 14-day right of withdrawal begins upon receipt of the goods, as stipulated in article L221-18 of the French Consumer Code.
For further information (in french): https://www.economie.gouv.fr/particuliers/droit-delai-retractation#

You can also visit this page for more information:
"right of withdrawal" 

Diaper Minister is not a large company with automated processes, so handling cancellations takes time, which slows down the shipping process for all customers.
If you place an order, it's assumed that you want the products and have the means to buy them.

Nevertheless, you have the right to make a mistake (e.g. selecting the wrong size) and we will be happy to modify your order if it's possible.

Contact form