FAQ General
Placing an order: Once you have selected your items and finalised your order on our website, it is passed on to our order processing team.
Order processing: Our teams check the details of your order and prepare the items for dispatch. If there are any further questions, we may contact you for further information.
Shipping: Once your order is ready, it is handed over to our shipping department. You will then receive a dispatch confirmation e-mail with a tracking number so that you can follow the progress of your parcel.
Delivery: Delivery is made according to the shipping method you selected when you placed your order. Delivery times may vary depending on your geographical location and the shipping option selected.
If you have any questions about the order process or if you have any problems with your delivery, please do not hesitate to contact our customer service department. We're here to help and strive to make your shopping experience as smooth and enjoyable as possible.
Platforms such as DiaperTouch and ABKingdom already exist in France, offering forums and discussion areas for the French-speaking abdl community. These sites allow members to connect, discuss products and take part in group meetings. Feel free to explore them to join the community and share your experiences!
We're delighted that you're interested in joining our team! To apply for a job with us, please contact our management by sending an e-mail to contact@diaper-minister.com or by filling in the contact form on our website. Be sure to include your up-to-date CV and a covering letter outlining your interest in the position and your qualifications. Our team will review your application and contact you if your profile matches our current requirements. Thank you again for your interest in our company and we look forward to welcoming you to our team!
Yes, it is possible to shop and pay on site on the Saturday open day.
Our shop offers you to leave a review on Trustpilot, a trusted third-party site.
To leave your opinion click here.
To review Trustpilot:
- Complete the rating, review and review title
- Certify that you wrote the review correctly
- If you don't have an account on Trustpilot and you want to remain anonymous, click on "Continue with email" then you can enter your email and choose your nickname
You have the right to change all personal information on the "My Account" page. For any other request you may have regarding the rectification and/or erasure of your personal data, please contact us via our contact page. We will review your request and get back to you as soon as possible.
Returns are your responsibility , we only take unopened packages , or for a size problem ,
Please contact us by Email before each return request:
contact@drybox.fr
more informations : https://www.diaper-minister.com/en/content/29-right-of-withdrawal
Cancellation of your order is not possible before receipt of your parcel.
Your 14-day right of withdrawal begins upon receipt of the goods, as stipulated in article L221-18 of the French Consumer Code.
For further information (in french): https://www.economie.gouv.fr/particuliers/droit-delai-retractation#
You can also visit this page for more information:
"right of withdrawal"
Diaper Minister is not a large company with automated processes, so handling cancellations takes time, which slows down the shipping process for all customers.
If you place an order, it's assumed that you want the products and have the means to buy them.
Nevertheless, you have the right to make a mistake (e.g. selecting the wrong size) and we will be happy to modify your order if it's possible.